At Caridina Pen Company, we take pride in creating one-of-a-kind handmade pens and boxes. To make the commission process smooth and fair for both you and us, please review our commission policy below.

Requesting a Commission

• All custom orders must be submitted through our Commission Request Form or by email at jack@caridinapen.com.

• Please include as much detail as possible about your request: preferred materials, colors, dimensions, nib choice, and any inspiration photos.

• Once we review your request, we will provide a quote and estimated completion time.

Pricing & Deposits

• A 50% non-refundable deposit is required to begin work on your commission.

• The remaining balance is due before your order is shipped.

• Major design changes requested after work has begun may result in additional costs and extended lead times.

Lead Times

• Custom orders are completed in the order they are received.

• Typical lead time is 2–4 weeks, but this may vary based on complexity and current workload.

• We will give you an estimated completion date before you submit your deposit.

Cancellations & Refunds

• Because each piece is made to order, deposits are non-refundable.

• If you cancel after work has begun, any additional payments beyond the deposit may be refunded at our discretion, minus any costs for materials already used.

Approval & Shipping

• When your commission is complete, we will send you photos for approval before shipping.

• Once final payment is received, your order will be carefully packed and shipped.

• We are not responsible for delays caused by the carrier, but we will help you resolve any issues with lost or damaged packages.

Guarantee

• We guarantee that your pen or box will be crafted to the agreed-upon specifications.

• If there is an error on our part, we will work with you to make it right.